Clinic Operations Manager: Scheduling & Team Leadership

Helping Hands Family - Autism Services; Allentown (Lehigh County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

$24–30/hr pay

401k with match

Short & long term disability

PTO, holidays, and paid family leave

Paid employee referral program

Career advancement opportunities

Job summary

Helping Hands Family seeks an Office Manager to oversee day-to-day clinic operations, coordinating scheduling, staff workload, and overall efficiency. The role supports the Clinical Director and fosters high customer satisfaction within a pediatric ABA setting.

Core duties include onboarding, front-desk leadership, and workflow coordination, with emphasis on regulatory compliance, device returns, and performance discussions when needed.

Qualifications

• Bachelor’s degree in healthcare, business administration, or similar field.
• 3 years of progressive leadership in a healthcare facility/clinic.
• Supervisory experience in registration or clinic operations preferred.
• Knowledge of customer service principles and practices.
• Familiarity with medical terminology and ABA terminology.
• Ability to deliver high level of customer service.

Responsibilities

• Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Oversee in-clinic orientation and track progress; support new team members.
• Handle front desk activities, greet visitors, coordinate client interactions, manage calls.
• Escalate complex client inquiries with guidance from Clinical Director.
• Collaborate with Scheduling to optimize client and staff calendars.

Skills

Bachelor’s degree

Healthcare facility leadership

Supervisory experience

Customer service knowledge

Computer systems knowledge

ABA terminology

Communication skills

Organizational skills

Education

Bachelor’s degree in healthcare or business

Tools

Medical database

CRM systems

Job description

Helping Hands Family seeks an Office Manager to oversee day-to-day clinic operations, coordinating scheduling, staff workload, and overall efficiency. The role supports the Clinical Director and fosters high customer satisfaction within a pediatric ABA setting.

Core duties include onboarding, front-desk leadership, and workflow coordination, with emphasis on regulatory compliance, device returns, and performance discussions when needed.