Clinic Operations Manager

Helping Hands Family - Autism Services; Pittsburgh (Allegheny County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO, paid holidays, and paid family <i

Job summary

Helping Hands Family in Pittsburgh, PA is seeking an Office Manager to oversee day-to-day clinic operations, staffing, scheduling, and workload distribution, ensuring smooth operations and high customer satisfaction.

You will coordinate policies, support the Clinical Director, manage attendance, onboarding/offboarding, and liaise with the scheduling department to optimize client and staff calendars. The role requires strong organization and communication.

Qualifications

• Bachelor’s degree in healthcare, business administration, or related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including previous experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with and/or the ability to learn ABA terminology.
• Ability to deliver high level of customer service.
• Must be a team player and able to communicate with individuals at all levels of the organization.
• Strong organizational skills.

Responsibilities

• Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Oversee in-clinic orientation and track progress.
• Provide support for new team members.
• Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications.
• Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends.
• Collaborate with the centralized scheduling department to optimize client and staff schedules.
• Monitor and adjust daily schedules and resource allocations as needed.
• Organize, schedule, and facilitate monthly team meetings.
• Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• Manage attendance and ensure all times are recorded accurately.
• Participate in the onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members.
• Additional duties as assigned.

Skills

Leadership experience

Customer service

Communication

Organizational skills

Education

Bachelor’s degree in healthcare, business administration, or related field

Tools

EMR system

Job description

Helping Hands Family in Pittsburgh, PA is seeking an Office Manager to oversee day-to-day clinic operations, staffing, scheduling, and workload distribution, ensuring smooth operations and high customer satisfaction.

You will coordinate policies, support the Clinical Director, manage attendance, onboarding/offboarding, and liaise with the scheduling department to optimize client and staff calendars. The role requires strong organization and communication.