Clinic Operations Lead: Scheduling & Client Service

Helping Hands Family - Autism Services; Doylestown (Bucks County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO & paid holidays

Paid family leave

Paid employee referral program

Career advancement opportunities

Job summary

Helping Hands Family is seeking an Office Manager to oversee day-to-day clinic operations, coordinate staffing, and support the Clinical Director. The role includes front desk duties, scheduling optimization, and onboarding/offboarding responsibilities to ensure smooth operations.

The candidate should bring leadership experience in healthcare settings, strong customer service, and excellent communication. The position emphasizes compliance with company standards and a collaborative team culture.

Qualifications

• Bachelor’s degree in healthcare, business administration, or other business-related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including previous experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with and/or the ability to learn ABA terminology.
• Ability to deliver high level of customer service.
• Must be a team player and be able to communicate with individuals at all levels of the organization.
• Strong organizational skills.

Responsibilities

• Operational Management and Staff Coordination: Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Customer and Client Service: Handle front desk activities, greet visitors, coordinate client/family interactions, and manage phone communications.
• Scheduling and Resource Allocation: Collaborate with centralized scheduling to optimize client and staff schedules; monitor daily schedules.
• Meeting and Workflow Coordination: Organize, schedule, and facilitate monthly team meetings; coordinate workflow changes with the Clinic Director.
• Team Member Administration: Manage attendance and ensure times are recorded; participate in onboarding and offboarding processes.

Skills

Customer service

Communication

Organizational skills

Teamwork

ABA terminology

Medical terminology

Computer literacy / database

Education

Bachelor’s degree in healthcare, business administration, or other business-related field

Tools

Medical database

Computer systems

Job description

Helping Hands Family is seeking an Office Manager to oversee day-to-day clinic operations, coordinate staffing, and support the Clinical Director. The role includes front desk duties, scheduling optimization, and onboarding/offboarding responsibilities to ensure smooth operations.

The candidate should bring leadership experience in healthcare settings, strong customer service, and excellent communication. The position emphasizes compliance with company standards and a collaborative team culture.