Clinic Operations & Team Development Lead

Bright Behavior Inc; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

BrightPath Behavior is seeking an Office Manager to oversee daily clinic operations, document management, and HIPAA-compliant workflows. You will partner with leadership to meet KPIs, coordinate onboarding, scheduling, and staff development in a fast-paced, supportive environment.

You’ll lead safety trainings, manage supplies, and ensure a professional, organized workplace, with opportunities for growth through hands-on mentorship and cross-functional collaboration.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Current CPR certification.
• Proficiency in Microsoft Office and Central Reach.
• Familiarity with Applied Behavior Analysis (ABA), HIPAA, and healthcare compliance.
• Demonstrated leadership and team management skills.
• Strong communication, organizational, and relationship-building abilities.
• Ability to maintain confidentiality and accuracy in all responsibilities.

Responsibilities

• Oversee daily clinic operations, including opening/closing procedures and document management.
• Support clinic performance by partnering with leadership to meet established caseload and clinical KPIs.
• Serve as the on-site contact for resolving technology, equipment, and facility-related issues.
• Manage expense tracking and order supplies as needed.
• Audit session notes and ensure timely resolution of documentation discrepancies.
• Lead monthly team meetings to support training and clinic operational initiatives.
• Coach and mentor staff to support professional development and adherence to organizational standards.
• Provide ongoing performance feedback and complete annual evaluations for assigned direct reports (Behavior Technicians and RBTs).
• Partner with Human Resources to resolve employee relations concerns in a timely and professional manner.
• Support a positive and collaborative workplace culture, including coordination of team-building activities.
• Partner with Talent Acquisition to fulfill clinic staffing needs.
• Conduct interviews and collaborate with clinic leadership on hiring decisions.
• Oversee new hire onboarding, ensuring completion of required documentation, training, and certifications.
• Maintain records of employee certifications (RBT, CPR/BLS) and coordinate renewals.
• Manage clinic-wide staff and client schedules to ensure coverage and operational efficiency.
• Adjust scheduling to accommodate changes in availability, client needs, or staffing transitions.
• Coordinate clinic events, team-building activities, and community engagement efforts.
• Implement and monitor safety protocols in accordance with company policy.
• Lead safety drills and coordinate required staff safety trainings.
• Identify and resolve maintenance and facility concerns with internal teams and external vendors.
• Ensure HIPAA and healthcare compliance in all administrative workflows.
• Refer to the Office Manager Annual Performance Review document.

Skills

Leadership

Communication

Organization

Confidentiality

Staff coaching

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Central Reach

Job description

BrightPath Behavior is seeking an Office Manager to oversee daily clinic operations, document management, and HIPAA-compliant workflows. You will partner with leadership to meet KPIs, coordinate onboarding, scheduling, and staff development in a fast-paced, supportive environment.

You’ll lead safety trainings, manage supplies, and ensure a professional, organized workplace, with opportunities for growth through hands-on mentorship and cross-functional collaboration.