Clinic Operations Lead & Team Coordinator

Helping-Hands-Family-; Pittsburgh (Allegheny County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO, holidays, and paid family leave

Paid employee referral program

Career advancement opportunities

Job summary

Helping Hands Family is seeking an Office Manager to oversee daily clinic operations, scheduling, and workload distribution to ensure smooth functioning and high patient satisfaction.

The role involves coordinating policies, supporting the Clinical Director, and participating in performance discussions. The candidate should have a healthcare/business background, strong communication, and organizational skills. A team-oriented, customer-service mindset is essential.

Qualifications

• Bachelor’s degree in healthcare, business administration, or other business‑related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including experience using a client or medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with and/or the ability to learn ABA terminology.
• Ability to deliver high level of customer service.
• Must be a team player and able to communicate with all levels.

Responsibilities

• Oversee day-to-day operations and coordinate staff schedules for full coverage.
• Manage in-clinic orientation and track progress; support new team members.
• Handle front desk activities and greet visitors; coordinate client interactions.
• Escalate complex client inquiries as directed by leadership.
• Collaborate with scheduling to optimize client and staff schedules.
• Organize monthly team meetings and coordinate workflow changes.
• Manage attendance, onboarding and offboarding logistics.

Skills

Communication skills

Organizational skills

Team player

Customer service

Detail-oriented

Education

Bachelor’s degree in healthcare or business administration

Tools

Medical database

Job description

Helping Hands Family is seeking an Office Manager to oversee daily clinic operations, scheduling, and workload distribution to ensure smooth functioning and high patient satisfaction.

The role involves coordinating policies, supporting the Clinical Director, and participating in performance discussions. The candidate should have a healthcare/business background, strong communication, and organizational skills. A team-oriented, customer-service mindset is essential.