Clinic Operations Manager

Helping-Hands-Family-; Springfield Township (Delaware County); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401k with match

Short & long term disability

PTO, holidays, and paid family leave

Paid employee referral program

Opportunities for career advancement

Job summary

Helping Hands Family is seeking an Office Manager to oversee the day-to-day clinic operations, plan and coordinate scheduling, and distribute workload to ensure smooth operations and high customer satisfaction.

The role requires supervising staff, coordinating front desk activities, onboarding/offboarding, and collaborating with the Clinical Director on workflow changes while maintaining compliance and exceptional service for families and clients.

Qualifications

• Bachelor’s degree in healthcare, business administration, or other business-related field.
• 3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic.
• Experience in registration or clinic operations preferred.
• Knowledge of basic customer service principles and practices.
• Thorough knowledge of computer systems, including a medical database.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology and ABA terminology.

Responsibilities

• Operational Management and Staff Coordination: Supervise daily operations and coordinate staff schedules to ensure full coverage.
• Customer and Client Service: Handle front desk activities and greet visitors, coordinate client and family interactions, manage phone communications.
• Scheduling and Resource Allocation: Collaborate with scheduling to optimize client and staff schedules; monitor daily schedules.
• Meeting and Workflow Coordination: Organize monthly team meetings; coordinate workflow changes with Clinic Director.
• Team Member Administration: Manage attendance, onboarding and offboarding processes.
• Additional duties as assigned.

Skills

Leadership

Customer service

Scheduling

Operations management

Communication

Education

Bachelor’s degree in healthcare or business administration

Tools

Medical database software

Job description

Helping Hands Family is seeking an Office Manager to oversee the day-to-day clinic operations, plan and coordinate scheduling, and distribute workload to ensure smooth operations and high customer satisfaction.

The role requires supervising staff, coordinating front desk activities, onboarding/offboarding, and collaborating with the Clinical Director on workflow changes while maintaining compliance and exceptional service for families and clients.