Clinic Operations & Scheduling Coordinator

Tufts Medicine; Framingham (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide essential clinic and office support. You will manage patient scheduling, verify insurance, and handle front-desk communications while contributing to a positive patient experience.

You will support clinical providers, assist with revenue cycle tasks, and help maintain accurate records and billing processes in a busy health system environment.

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communication skills

Computer literacy

Interpersonal skills

Organizational skills

Multitasking

Billing knowledge

Confidential information handling

Education

High School diploma or equivalent

Tools

Microsoft Office

Scheduling software

EMR systems

Job description

Tufts Medicine is seeking an Administrative Assistant to provide essential clinic and office support. You will manage patient scheduling, verify insurance, and handle front-desk communications while contributing to a positive patient experience.

You will support clinical providers, assist with revenue cycle tasks, and help maintain accurate records and billing processes in a busy health system environment.