Clinical Scheduling & Admin Coordinator

Tufts Medicine; Lowell (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine in Lowell, MA is seeking an administrative assistant to provide essential clerical and clinical workflow support within the practice. The role focuses on coordinating patient appointments, managing the front desk tasks, and ensuring accurate data entry into the EMR system to streamline clinic operations.

The successful candidate will assist with revenue cycle activities, patient check-in/out, and communications with patients and providers, contributing to a positive patient

Qualifications

• High School diploma or equivalent.
• Two (2) years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
• Greets and checks-in patients; verifies patient demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
• Takes an active role in monitoring patient flow and communicating delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Customer support experience

Bilingual

Education

High School diploma or equivalent

Job description

Tufts Medicine in Lowell, MA is seeking an administrative assistant to provide essential clerical and clinical workflow support within the practice. The role focuses on coordinating patient appointments, managing the front desk tasks, and ensuring accurate data entry into the EMR system to streamline clinic operations.

The successful candidate will assist with revenue cycle activities, patient check-in/out, and communications with patients and providers, contributing to a positive patient