Clinical Operations & Patient Experience Coordinator

Tufts Medical Center; Norwood (MA); On-site; USD 53,919,000 - 67,502,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Assistant to provide essential clerical and patient support in our clinic setting. You will handle appointment scheduling, patient check-in, and revenue cycle tasks while maintaining high-quality customer service.

The role requires strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment. This on-site position emphasizes accurate data entry and efficient office operations.

Qualifications

• High School diploma or equivalent required.
• Two years of experience supporting customers.
• Bilingual preferred.

Responsibilities

• Schedules patient appointments, including follow-up appointments, labs, and surgical bookings.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, responds to patient requests, and takes messages.
• Greets and checks-in patients; verifies demographic and insurance information.
• Assists with revenue cycle clearance, including registration accuracy, referrals, and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for visits, including EMR data loading.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Completes general office work: faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management, mail distribution.
• Provides general clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Good communications

Computer literacy

Interpersonal skills

Organizational skills

Multi-project prioritization

Flexibility

Confidential information handling

Education

High School diploma or equivalent

Tools

EMR system

Microsoft Office

Scheduling applications

Job description

Tufts Medicine is seeking an Administrative Assistant to provide essential clerical and patient support in our clinic setting. You will handle appointment scheduling, patient check-in, and revenue cycle tasks while maintaining high-quality customer service.

The role requires strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment. This on-site position emphasizes accurate data entry and efficient office operations.