Clinic Operations & Scheduling Coordinator

Tufts Medical Center; Framingham (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Tufts Medicine in Framingham seeks an Administrative Assistant to support clinical operations and provide comprehensive administrative services. You will manage scheduling, patient intake, and revenue cycle activities while maintaining accurate records and ensuring high-quality patient interactions.

The role emphasizes coordination with clinicians, handling routine clerical duties, and contributing to a positive patient experience in a fast-paced hospital setting.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-ups and labs.
• Assists with scheduling template creation and changes.
• Answers phones, triages calls, and takes messages.
• Greets patients and verifies demographics and insurance information.
• Assists with revenue cycle clearance, including registration accuracy and referrals.
• Collects copayments.
• Prepares medical records and loads information into the EMR system.
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks (faxing, filing, mailing, supplies).
• Provides clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Good communications skills

Computer literacy

Interpersonal skills

Organizational skills

Multi-tasking

Billing knowledge

Confidential medical information

Education

High School diploma or equivalent

Tools

Email

Microsoft Office

Scheduling applications

Job description

Tufts Medicine in Framingham seeks an Administrative Assistant to support clinical operations and provide comprehensive administrative services. You will manage scheduling, patient intake, and revenue cycle activities while maintaining accurate records and ensuring high-quality patient interactions.

The role emphasizes coordination with clinicians, handling routine clerical duties, and contributing to a positive patient experience in a fast-paced hospital setting.