Clinic Operations & Admin Coordinator

Tufts Medical Center; Framingham (MA); On-site; USD 53,922,000 - 67,228,000; Full time

Job summary

Tufts Medicine in Framingham, MA, seeks anAdministrative Assistant to provide clinic and office support. You will manage patient scheduling, handle calls, verify demographics and insurance, and support revenue cycle processes.

The role emphasizes accuracy, confidentiality, and high-quality patient interactions. The position requires strong communication, multitasking, and organizational skills, with experience in billing knowledge and a patient-focused approach.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers or patients.
• Bilingual is a plus.

Responsibilities

• Schedules patient appointments, including follow-ups and labs.
• Answers phones, triages calls, and takes messages.
• Verifies patient demographics and insurance information.
• Assists with revenue cycle activities and insurance verification.
• Collects copayments and handles basic billing tasks.
• Maintains confidential medical information and files.

Skills

Communications

Interpersonal skills

Multitasking

Organizational skills

Customer service

Billing knowledge

Education

High School diploma

Tools

Microsoft Office

EMR systems

Scheduling software

Job description

Tufts Medicine in Framingham, MA, seeks anAdministrative Assistant to provide clinic and office support. You will manage patient scheduling, handle calls, verify demographics and insurance, and support revenue cycle processes.

The role emphasizes accuracy, confidentiality, and high-quality patient interactions. The position requires strong communication, multitasking, and organizational skills, with experience in billing knowledge and a patient-focused approach.