Clinic Operations & Patient Experience Coordinator

Tufts Medical Center, Inc.; Norwood (KY); On-site; USD 26,000 - 33,000; Full time

Job summary

Tufts Medicine is seeking an administrative support professional to assist clinical providers and manage office workflows, scheduling, and patient communications. This role contributes to revenue cycle activities and patient experience by ensuring accurate registrations, timely appointments, and efficient clerical tasks.

Key duties include appointment scheduling, billing support, EMR data entry, and coordination with care teams in a busy clinical setting.

Qualifications

• High School diploma or equivalent.
• Two years of experience supporting customers.
• Bilingual.

Responsibilities

• Schedules patient appointments, including follow-up appointments and testing.
• Assists with scheduling template creation and changes.
• Answers phones and triages calls, responds to patient requests.
• Greets and checks-in patients; verifies demographics and insurance.
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
• Collects copayments.
• Prepares medical records and documentation for patient visits (EMR entry).
• Monitors patient flow and communicates delays to patients and providers.
• Assists with billing charge entry and reconciliation.
• Performs general office tasks (faxing, filing, mailing, etc.).
• Provides clerical support to department physicians.
• Participates in performance improvement projects.

Skills

Communications

Computer literacy

Interpersonal skills

Organizational skills

multitasking

Flexibility

Third-party billing

Confidentiality

Education

High School diploma or equivalent

Bilingual

Tools

Microsoft Office

EMR system

Job description

Tufts Medicine is seeking an administrative support professional to assist clinical providers and manage office workflows, scheduling, and patient communications. This role contributes to revenue cycle activities and patient experience by ensuring accurate registrations, timely appointments, and efficient clerical tasks.

Key duties include appointment scheduling, billing support, EMR data entry, and coordination with care teams in a busy clinical setting.