Clinic General Manager: Service & Growth Lead

JEM Wellness Brands; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Massage Envy in Miami, FL is seeking a General Manager to oversee daily clinic operations, sales, customer service, staffing, and overall performance. You will lead the front desk team, coach staff, ensure brand standards, and partner with Area and District Managers to drive results.

The role requires strong leadership, compliance, scheduling, and a focus on guest experience, membership growth, and ensuring maintenance of the clinic.

Qualifications

• Front Desk Coverage and operations
• Staff coaching and development
• Ensure brand standards and guest experience
• Schedule, staffing, and performance management
• Compliance with franchise agreements and local laws

Responsibilities

• Oversee day-to-day clinic operations and sales performance
• Lead front desk coverage and guest services to achieve satisfaction goals
• Coach and develop staff; conduct regular performance feedback
• Manage staffing, scheduling, and supplies to ensure clinic efficiency
• Ensure compliance, security, and adherence to company Code of Conduct
• Communicate with Area/District Managers on issues, opportunities, and risks

Skills

Leadership

Customer service

Staffing

Operations management

Coaching

Compliance

Job description

Massage Envy in Miami, FL is seeking a General Manager to oversee daily clinic operations, sales, customer service, staffing, and overall performance. You will lead the front desk team, coach staff, ensure brand standards, and partner with Area and District Managers to drive results.

The role requires strong leadership, compliance, scheduling, and a focus on guest experience, membership growth, and ensuring maintenance of the clinic.