Clinic General Manager: Wellness & Guest Experience

Massage Envy; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations, drive sales, staff management, and exceptional guest experiences. The role emphasizes maintaining the brand values of optimism, gratitude, excellence, consistency, and empathy while promoting wellness plans and services.

Responsibilities include leadership, performance tracking, coaching, and ensuring compliance with company policies.

Qualifications

• High School Diploma and at least 2 years of related experience.
• Equivalent education and experience acceptable.
• Ability to read, write, and comprehend instructions.

Responsibilities

• Lead daily operations and front desk coverage at the clinic.
• Coach staff and maintain a positive, professional environment.
• Meet monthly and annual performance goals.
• Ensure member and guest satisfaction in all interactions.

Skills

Leadership

Customer service

Sales

Coaching

Communication

Teamwork

Education

High School Diploma

2 years related experience

Tools

MS Office

Email

Job description

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations, drive sales, staff management, and exceptional guest experiences. The role emphasizes maintaining the brand values of optimism, gratitude, excellence, consistency, and empathy while promoting wellness plans and services.

Responsibilities include leadership, performance tracking, coaching, and ensuring compliance with company policies.