Regional Clinic Operations Leader

JEM Wellness Brands; Georgia; On-site; USD 70,000 - 110,000; Full time

Job summary

Massage Envy is seeking an Area Manager to lead operations across multiple clinics. You will supervise General Managers, drive sales and customer service, and ensure staffing aligns with business needs while upholding our core values of optimism, gratitude, excellence, consistency and empathy.

The role requires hands-on front desk coverage, staff coaching, and strong performance management to meet monthly and annual targets. Join a team dedicated to wellness and guest experience.

Qualifications

• High school diploma or GED required.
• Minimum 2 years related experience and/or training.
• Minimum 1 year General Manager experience.
• Front desk coverage: 20 hours per week across clinics.

Responsibilities

• Oversee two or more clinics and supervise two or more General Managers.
• Establish leadership presence to drive performance and uphold core values.
• Hire and onboard clinic staff; ensure training plans are followed.
• Develop plans with District Manager to execute initiatives and achieve KPIs.
• Manage payroll, staff schedules, and adherence to budgets.
• Resolve member and client issues with a focus on satisfaction.

Skills

Leadership

Communication

Customer Service

Teamwork

Problem Solving

Dependability

Education

High school diploma or GED

Tools

Excel

Word

Databases

Email

Job description

Massage Envy is seeking an Area Manager to lead operations across multiple clinics. You will supervise General Managers, drive sales and customer service, and ensure staffing aligns with business needs while upholding our core values of optimism, gratitude, excellence, consistency and empathy.

The role requires hands-on front desk coverage, staff coaching, and strong performance management to meet monthly and annual targets. Join a team dedicated to wellness and guest experience.