Clinic Operations Manager

GI Alliance; Manassas (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

GI Alliance in Manassas, VA seeks an Office Manager to lead clinic operations and staff, ensuring quality patient experiences while coordinating scheduling and administrative functions.

The role emphasizes leadership, organization, and multitasking in a medical practice setting, with responsibilities spanning front desk, scheduling, inventory, regulatory compliance, and staff development.

Qualifications

• Education: High school diploma or GED; Associates or Bachelor's degree preferred.
• Experience: 3 years of supervision (preferred); 2 years medical supervision and 2 years medical records (preferred).

Responsibilities

• Develop and implement operational policies and procedures to ensure the smooth functioning of the Clinic.
• Supervise and coordinate the activities of clinical and non-clinical staff.
• Monitor and manage the scheduling of visits and other patient procedures.
• Ensure that equipment and supplies are maintained, and that there is an adequate inventory.
• Recruit, hire, and train staff, and oversee their performance evaluations.
• Foster a positive and collaborative work environment.
• Provide leadership and professional development opportunities for staff.
• Coach and train clinical and clerical staff in their roles to ensure proper completion of job function and development of skills
• Maintain efficient patient flow
• Front Desk Operations – Ensure that patients are checked in and greeted properly by staff
• Check-Out – Make certain proper procedures for follow up are adhered to
• Ensure patients are routed to correct providers in a timely fashion
• Coordinate with front desk and providers to create efficiency in patient flow
• Manage timesheets for staff and ensure proper logging of time worked and schedule adherence
• Ensure staff completes all office opening and closing procedures
• Provide exceptional customer service, in person and on the phone
• Clinical Supplies – Ensure essential supplies are replenished and maintained at appropriate levels
• General Office Supplies – Monitor and order as needed any supplies needed for daily operations
• Stay up-to-date with all federal, state, and local regulations and accreditation standards related to clinic.
• Ensure the clinic’s compliance with all regulatory requirements and standards, including those related to patient safety and infection control.
• Prepare for and participate in inspections and surveys by regulatory agencies.
• Implement and oversee quality assurance and improvement programs.
• Ensure that patient care is delivered at the highest standards, with a focus on safety and patient satisfaction.
• Address patient complaints and concerns in a timely and appropriate manner

Skills

Staff supervision

Customer service

Scheduling

Operations management

Multitasking

Regulatory compliance

Education

High school diploma

Associates or Bachelor's degree preferred

Job description

GI Alliance in Manassas, VA seeks an Office Manager to lead clinic operations and staff, ensuring quality patient experiences while coordinating scheduling and administrative functions.

The role emphasizes leadership, organization, and multitasking in a medical practice setting, with responsibilities spanning front desk, scheduling, inventory, regulatory compliance, and staff development.