Clinic Operations Lead: Billing, Scheduling & Training

Children's National Hospital; Washington (District of Columbia); On-site; USD 45,000 - 91,000; Full time

Job summary

Children's National Hospital seeks an experienced Patient Access Associate to manage scheduling, registration, and patient flow in a fast-paced ambulatory clinic. You will verify insurance, collect co-pays, and support compliance with privacy and regulatory requirements.

Ideal candidates have 3 years of billing/registration experience, strong MS Office skills, and the ability to train others while maintaining high accuracy and courtesy in all patient interactions.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 3 years experience in billing, patient registration, scheduling, or insurance verification.
• Strong customer service and clerical skills; proficient in MS Office.

Responsibilities

• Manage patient appointments, check-ins, and scheduling in department systems.
• Verify patient demographics and insurance information; collect co-pays when applicable.
• Assist with insurance pre-authorizations, referrals, and eligibility checks.
• Provide training and guidance to other staff on registration workflows.

Skills

Billing knowledge

Insurance verification

Customer service

Scheduling systems

Data entry 35 wpm

Education

High School Diploma or GED

Associate's Degree

Tools

Microsoft Office (Word & Excel)

Job description

Children's National Hospital seeks an experienced Patient Access Associate to manage scheduling, registration, and patient flow in a fast-paced ambulatory clinic. You will verify insurance, collect co-pays, and support compliance with privacy and regulatory requirements.

Ideal candidates have 3 years of billing/registration experience, strong MS Office skills, and the ability to train others while maintaining high accuracy and courtesy in all patient interactions.