Office Coordinator Clerical - Float

Cleveland Clinic; Fort Lauderdale (FL); Presencial; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

Cleveland Clinic Weston Hospital in Florida is seeking an Office Coordinator Clerical (OCC) for the Float Pool to support clinic operations across multiple units and locations. You will handle front-line administrative duties including phone triage, scheduling, referrals, and calendar management to ensure a positive patient experience.

The role requires strong clerical skills, medical terminology knowledge, and the ability to collaborate with physicians, nurses and staff.

Qualificações

• High School Diploma or GED.
• Two years of clerical, customer service or other relevant experience.
• Knowledge of medical terminology gained through experience or formal course work.
• Basic math skills and strong computer skills including Microsoft applications.
• Typing competency with accuracy in formatting, spelling and proofreading.

Responsabilidades

• Answer the phone, triage calls, schedule appointments and diagnostic testing or procedures, obtain referrals and authorizations, and maintain physician calendars.
• Support clinic operations through direct involvement with physicians and nurses.
• Arrange patient access to Cleveland Clinic Florida by scheduling or acting as liaison with other departments.
• Resolve patient issues in a professional, timely manner.
• Take and relay messages clearly per policy, and manage calendar and travel arrangements as requested.
• Ensure patients are rescheduled for physician out days promptly.
• Access lab/radiology reports via Net Access and dictated reports via Total eMed.
• Verify patient demographics and insurance information.
• Determine need for referrals/authorization and obtain as required.
• Collect necessary information such as PCP, referring physician, CPT/DX codes before requests.
• Document reasons for all visits and ensure timely entry into systems.
• Prepare surgery packets and deliver to OPS and Access Plus.
• Maintain complete, up-to-date patient documentation and files.

Conhecimentos

Clerical experience

Customer service

Medical terminology

Microsoft Office

Typing

Formação académica

High School Diploma or GED

Ferramentas

Total eMed

Net Access

CPT/DX codes

Descrição da oferta de emprego

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami‑Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. As an Office Coordinator Clerical (OCC) in the Float Pool, you will support clinic operations by collaborating with physicians, nurses and other caregivers in a variety of units, departments and/or locations. Your primary duties will include, but are not limited to, answering and triaging phone calls, scheduling appointments, diagnostic testing and surgical procedures, obtaining referrals and authorizations and maintaining physicians’ calendars. Your work helps to ensure a positive patient experience. You will have various opportunities to grow and expand your skills and move into other roles throughout the enterprise.

A caregiver in this position works variable 8-hour shifts requiring availability Monday-Friday from 8:00AM – 5:00PM and 12:30PM – 9:00PM, including flexibility to work rotating weekends and holidays.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology gained through experience or formal course work
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications
• Typing competency with the ability to format, spell, punctuate, edit and proofread

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Able to relate to other health care workers and develop productive work relationships with peers and physicians.
• Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions.
• Is flexible and able to adjust to changes in assignments.
• Able to work under minimal supervision, prioritize workload and meet required deadlines.
• Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time.
• Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance.
• Fast-paced, very active position.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.