Orthopedics Practice Assistant II | EPIC Scheduling Pro

Mass General Brigham; Waltham (MA); On-site; USD 40,000 - 56,000; Full time

Job summary

Mass General Brigham is seeking an administrative support professional to assist with patient visits, scheduling, check-in/check-out, and related clerical tasks. The role involves handling billing forms, obtaining medical records, and supporting EPIC scheduling and billing processes.

Training for EPIC will be provided, ensuring proficient system use. The position requires strong organizational skills and the ability to greet patients, answer calls, and manage routine inquiries with care and

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC “Super User” for scheduling, registration and billing systems (EPIC training is provided).

Tools

EPIC

Job description

Mass General Brigham is seeking an administrative support professional to assist with patient visits, scheduling, check-in/check-out, and related clerical tasks. The role involves handling billing forms, obtaining medical records, and supporting EPIC scheduling and billing processes.

Training for EPIC will be provided, ensuring proficient system use. The position requires strong organizational skills and the ability to greet patients, answer calls, and manage routine inquiries with care and