Clinic Administrative Specialist II (Epic Pro)

Massachusetts General Hospital; Waltham (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support in a Rheumatology clinic. You will schedule appointments, greet patients, answer routine inquiries, and manage communications to keep the practice running smoothly.

You will also handle billing forms, records requests, and various scheduling tasks within EPIC while training staff and supporting advanced scheduling when needed.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of office experience required.
• Proficiency with Microsoft Office and standard office equipment.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Excellent organizational and time-management skills.
• Ability to follow established processes and work effectively within a team.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.

Skills

Microsoft Office

Communication

Organization

Customer service

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a Practice Assistant II to provide administrative and patient-facing support in a Rheumatology clinic. You will schedule appointments, greet patients, answer routine inquiries, and manage communications to keep the practice running smoothly.

You will also handle billing forms, records requests, and various scheduling tasks within EPIC while training staff and supporting advanced scheduling when needed.