Clinic General Manager — Wellness & Service Leader

Massage Envy; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Massage Envy Orlando seeks a General Manager to oversee day-to-day clinic operations, drive sales, ensure exceptional customer service, and manage staff performance. The GM will promote the wellness plan and services while upholding brand values and ensuring compliance with policies.

Responsibilities include coaching staff, conducting daily huddles, leading hiring and onboarding, and coordinating with Area/ District Managers to achieve monthly and annual performance goals.

Qualifications

• Requires strong customer service skills and ability to lead a team.
• Experience in sales strategy and staff development.
• Proficiency with standard office software and reporting tools.

Responsibilities

• Lead front desk operations and ensure service levels.
• Model company culture and drive staff coaching and development.
• Monitor performance, conduct strategy meetings, and address opportunities.

Skills

Customer Service

Team Leadership

Sales Strategy

Staff Coaching

Communication

Education

High School Diploma

Equivalent education and experience

Tools

Email

Spreadsheets

Databases

Word Processing

Job description

Massage Envy Orlando seeks a General Manager to oversee day-to-day clinic operations, drive sales, ensure exceptional customer service, and manage staff performance. The GM will promote the wellness plan and services while upholding brand values and ensuring compliance with policies.

Responsibilities include coaching staff, conducting daily huddles, leading hiring and onboarding, and coordinating with Area/ District Managers to achieve monthly and annual performance goals.