Clinic Operations Leader & Guest Experience Champion

Massage Envy; Raleigh (NC); On-site; USD 70,000 - 120,000; Full time

Job summary

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations in Raleigh, NC. You will drive sales, ensure top-tier customer service, and manage staffing, training, and compliance. The role requires coaching staff, maintaining brand standards, and reporting to Area/District Managers.

You will lead staffing, scheduling, and performance initiatives while upholding Massage Envy values and ensuring guest satisfaction across the clinic.

Qualifications

• High School Diploma is required.
• At least 2 years of related experience in clinic/retail operations or management.
• Ability to manage multiple functions including sales, customer service, staffing, and compliance.

Responsibilities

• Lead front desk operations with a minimum 25 hours per week at the front desk.
• Model company culture and maintain professional image and environment for staff, members, and guests.
• Coach staff regularly to improve performance and deliver exceptional service.
• Inform Area/District Managers of issues, opportunities, and risks affecting clinic operations.
• Hire, onboard, and train staff in partnership with the Area Manager.
• Ensure clinic meets monthly and annual performance goals; conduct sales/service strategy meetings.
• Schedule staff and maintain inventory, ensuring compliance with procedures.
• Uphold franchise agreements, laws, licenses, and safety policies.

Skills

Leadership

Sales & Service Excellence

Staff Management

Coaching & Development

Education

High School Diploma

Job description

Massage Envy is seeking a General Manager to oversee day-to-day clinic operations in Raleigh, NC. You will drive sales, ensure top-tier customer service, and manage staffing, training, and compliance. The role requires coaching staff, maintaining brand standards, and reporting to Area/District Managers.

You will lead staffing, scheduling, and performance initiatives while upholding Massage Envy values and ensuring guest satisfaction across the clinic.