Clinic Front Office Assistant I — Registration & Scheduling

The University of Texas Southwestern Medical Center; Dallas, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Southwestern Medical Center in Dallas is seeking a Clinic Staff Assistant I to support busy front office operations in a patient-centered clinic.

You will handle patient registration, scheduling, insurance verification, referrals, and check‑in/check‑out, while learning Epic EMR, maintaining HIPAA compliance, and delivering courteous, professional service to patients and colleagues.

Qualifications

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two clinical front office operations within 6-12 months of hire.
• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Learn and demonstrate proficiency in a minimum of two clinical front office operations within 6-12 months of hire.
• Learn and maintain up-to-date knowledge of Epic EMR system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records; or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Degree in related field (preferred)

Job description

The University of Texas Southwestern Medical Center in Dallas is seeking a Clinic Staff Assistant I to support busy front office operations in a patient-centered clinic.

You will handle patient registration, scheduling, insurance verification, referrals, and check‑in/check‑out, while learning Epic EMR, maintaining HIPAA compliance, and delivering courteous, professional service to patients and colleagues.