Clinic Staff Assistant I - Main Campus/Dallas

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

University of Texas Southwestern Medical Center is seeking a Clinic Staff Assistant I to support front office operations in a busy clinic setting in Dallas, TX. The role includes patient registration, scheduling, insurance verification, referrals, and check-in/check-out processes, with emphasis on accuracy and courteous service.

The position requires a high school diploma or GED and prior customer service experience, with completion of CSA competencies in two front office operations within 6-12

Qualifications

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two clinical front office operations within 6-12 months of hire.
• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Learn and demonstrate proficiency in at least two clinical front office operations within 6-12 months.
• Learn and maintain Epic EMR system user operations and front office workflows.
• Deliver superior customer service representing UT Southwestern to patients and staff.
• Build rapport with internal and external team members to ensure patient care.
• Maintain patient confidentiality per HIPAA and UT Southwestern policy.
• Maintain neat waiting area and ensure clinic supplies are stocked.
• Duties may include direct interaction with patients or research records.
• Perform other duties as assigned.

Skills

Customer service

Front office operations

Education

High school diploma or GED

Related degree/experience preferred

Tools

Epic EMR

Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

Clinic Staff Assistant I staff perform clinic front office operation workflows such as: patient registration, scheduling, insurance benefit verification, internal and external referral management, answer inbound phone lines and document patient telephone encounters, as well as point of service collections and patient check-in and check-out.

Job Duties

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
  • Registration
  • Scheduling
  • Inbound call documentation
  • Insurance Entry and Verification
  • Referrals Management
  • Cash Drawer, Payment Posting and Check-in/Check-out
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
• Perform other duties as assigned.

Experience and Education

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.
• Degree in related field and/or related experience preferred but not required.

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code *51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.