Bilingual Front Desk Coordinator - Primary Care Scheduling

CloseKnit; Rockville (MD); On-site; USD 35,000 - 42,000; Full time

Job summary

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors in our Rockville, MD location. The role emphasizes excellent customer service, strong communication, and the ability to multitask in a fast-paced healthcare setting.

Responsibilities include greeting patients, handling check-in/check-out, coordinating appointments with clinical staff, and supporting billing/insurance verification while maintaining HIPAA compliance and patient confidentiality.

Qualifications

• High school diploma or equivalent; healthcare administration coursework is a plus.
• Experience in receptionist or administrative role, preferably in healthcare.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient with office equipment and experience with EHR systems preferred.
• Bilingual English/Spanish.
• Excellent organizational skills and ability to multitask.

Responsibilities

• Greet patients and visitors warmly to create a professional first impression.
• Assist patients with check-in and check-out processes and collect accurate information.
• Manage appointment scheduling, rescheduling, and confirmations with clinical staff to optimize patient flow.
• Answer incoming calls promptly and professionally, directing inquiries to appropriate staff.
• Handle data entry, patient records, and general correspondence; support billing/insurance verification as needed.
• Maintain a clean, organized front desk and waiting area; manage office supplies with the office manager.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Collaborate with team members to resolve scheduling conflicts and improve patient experiences.

Skills

Communication skills

Interpersonal skills

Bilingual English/Spanish

Multitasking

Customer service

Education

High school diploma or equivalent

Healthcare administration coursework (a plus)

Tools

EHR systems

Office equipment (phones, printers)

Job description

CloseKnit is seeking a Front Desk Receptionist to be the first point of contact for patients and visitors in our Rockville, MD location. The role emphasizes excellent customer service, strong communication, and the ability to multitask in a fast-paced healthcare setting.

Responsibilities include greeting patients, handling check-in/check-out, coordinating appointments with clinical staff, and supporting billing/insurance verification while maintaining HIPAA compliance and patient confidentiality.