Healthcare Front Desk Coordinator

CloseKnit Primary Care; College Park (MD); On-site; USD 22,000 - 32,000; Full time

Job summary

CloseKnit Primary Care in College Park, MD is seeking a friendly Front Desk Receptionist to warmly greet patients and visitors, manage check-in/check-out, and support daily operations. This role requires clear communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

You will coordinate appointments, answer phones, assist with administrative tasks, ensure HIPAA compliance, and help maintain an organized front desk and waiting area.

Qualifications

• Requires strong communication and interpersonal skills.
• Experience handling front-desk administrative tasks in healthcare preferred.
• Familiarity with EHR systems and medical office workflows is a plus.

Responsibilities

• Greet patients and visitors warmly and manage check-in/check-out.
• Coordinate and schedule appointments; liaise with clinical staff to optimize patient flow.
• Answer and route phone inquiries; provide accurate information and guidance.
• Perform administrative tasks including data entry and maintaining patient records; assist with billing/insurance verification as needed.
• Maintain a clean, organized front desk and waiting area; monitor supplies and collaborate with office manager.
• Ensure HIPAA compliance and protect patient confidentiality; handle sensitive information discreetly.
• Address patient concerns with empathy and escalate issues as necessary.

Skills

Strong communication

Attention to detail

Multitasking

Customer service

HIPAA compliance

Education

High school diploma

Healthcare administration certification (plus)

Tools

EHR systems

Office equipment (computers, phones, printers)

Job description

CloseKnit Primary Care in College Park, MD is seeking a friendly Front Desk Receptionist to warmly greet patients and visitors, manage check-in/check-out, and support daily operations. This role requires clear communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting.

You will coordinate appointments, answer phones, assist with administrative tasks, ensure HIPAA compliance, and help maintain an organized front desk and waiting area.