Clinic Front Desk Receptionist — Patient Care

MercyOne Medical Group; Waterloo (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Medical Group seeks a Clinic Receptionist to greet patients and visitors warmly while managing front desk duties. The role includes scheduling appointments, handling calls, verifying insurance eligibility, and accurately entering patient demographics into the electronic health record system.

You will also collect time of service payments and manage past due balances at the time of appointment. The position requires a high school diploma, strong communication skills, and a professional,

Qualifications

• High school diploma or equivalent.
• BLS for the Healthcare Provider certification or obtained within three months.
• Mandatory Reporter abuse training within three months.
• Ability to read, write and understand English; communicate effectively.
• Maintain confidentiality of patient information.
• Demonstrates honesty, integrity, and caring aligned with Trinity Health values.

Responsibilities

• Check-in patients and ensure admitting process is efficient and compliant with policies.
• Answer and direct phone calls as needed.
• Schedule appointments according to office guidelines.
• Obtain patient and insurance information, collect copays and deductibles.
• Copy/scan patient-related materials into the electronic medical record.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

MercyOne Medical Group seeks a Clinic Receptionist to greet patients and visitors warmly while managing front desk duties. The role includes scheduling appointments, handling calls, verifying insurance eligibility, and accurately entering patient demographics into the electronic health record system.

You will also collect time of service payments and manage past due balances at the time of appointment. The position requires a high school diploma, strong communication skills, and a professional,