Clinic Front Desk & Patient Experience Specialist

MercyOne Medical Group; Pleasant Valley Township (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Medical Group is seeking a Clinic Receptionist to greet patients, manage front desk operations, and support smooth patient flow. The role requires accurate data entry into the EHR, handling phone calls, and collecting time-of-service payments as needed.

Daily duties include appointment scheduling, insurance verification, and maintaining professional interactions with patients and visitors while upholding MercyOne’s mission and values.

Qualifications

• High school diploma or equivalent required.
• Experience with patient check-in and front-desk procedures is preferred.
• Strong communication skills and ability to handle sensitive information with confidentiality.

Responsibilities

• Greet patients and visitors at the clinic front desk.
• Manage patient flow and schedule appointments.
• Handle phone calls and direct inquiries appropriately.
• Verify insurance eligibility and collect copays/deductibles as applicable.
• Enter patient demographics and insurance information into the Electronic Health Record.

Skills

Customer service

Front desk

Phone etiquette

Data entry

Medical office

Education

High school diploma or equivalent

Tools

EHR software

Job description

MercyOne Medical Group is seeking a Clinic Receptionist to greet patients, manage front desk operations, and support smooth patient flow. The role requires accurate data entry into the EHR, handling phone calls, and collecting time-of-service payments as needed.

Daily duties include appointment scheduling, insurance verification, and maintaining professional interactions with patients and visitors while upholding MercyOne’s mission and values.