Clinic Front Desk Concierge - Full-Time

MercyOne Medical Group; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Medical Group in Davenport, IA seeks a Clinic Receptionist to warmly greet patients and visitors, manage the front desk, and ensure a smooth check‑in process. You will handle phone calls, schedule appointments, verify insurance, enter demographics into the EHR, and collect time-of-service payments as needed while maintaining confidentiality.

This full‑time, day‑shift role requires strong interpersonal skills and a professional demeanor, with a focus on accuracy and respectful patient

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand English, and communicate effectively with patients, visitors, and colleagues.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess honesty, integrity, and caring with ability to promote Trinity Health values.

Responsibilities

• Performs patient check-in at the time of visit and ensures the admitting process is efficient and compliant with clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access materials into the correct location in the electronic medical record.

Skills

Interpersonal skills

Customer service

Professional demeanor

Education

High school diploma or equivalent

Job description

MercyOne Medical Group in Davenport, IA seeks a Clinic Receptionist to warmly greet patients and visitors, manage the front desk, and ensure a smooth check‑in process. You will handle phone calls, schedule appointments, verify insurance, enter demographics into the EHR, and collect time-of-service payments as needed while maintaining confidentiality.

This full‑time, day‑shift role requires strong interpersonal skills and a professional demeanor, with a focus on accuracy and respectful patient