Clinic Front Desk Specialist – Patient Care & Scheduling

MercyOne Medical Group; Pleasant Valley Township (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Medical Group is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, and support operations. The role emphasizes professional interpersonal interactions, accurate data entry in the Electronic Health Record, and timely handling of payments and insurance details.

Responsibilities include check-in, scheduling, answering calls, and collecting copays, with a focus on efficiency, confidentiality, and compliance with clinic policies.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Must read, write and understand English and communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Demonstrate honesty, integrity, and caring in line with MercyOne values.

Responsibilities

• Greet and assist patients and visitors at the front desk with a professional demeanor.
• Check-in patients and ensure admitting processes are efficient and compliant.
• Answer and direct phone calls to appropriate departments.
• Schedule appointments according to office guidelines.
• Collect copays and deductibles, and obtain accurate insurance information.
• Scan and upload patient documents to the electronic medical record.

Skills

Interpersonal skills

Phone handling

Patient interaction

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Job description

MercyOne Medical Group is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, and support operations. The role emphasizes professional interpersonal interactions, accurate data entry in the Electronic Health Record, and timely handling of payments and insurance details.

Responsibilities include check-in, scheduling, answering calls, and collecting copays, with a focus on efficiency, confidentiality, and compliance with clinic policies.