Clinic Front Desk & Patient Experience Specialist

MercyOne Medical Group; Clinton (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Clinic Receptionist role at MercyOne Health System greets patients and visitors at the front desk, manages patient flow, and handles appointment scheduling and insurance verification. You will enter demographics and insurance data into the EHR and collect time-of-service payments as needed, while upholding a professional, compassionate demeanor.

Strong interpersonal skills, effective communication, and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or obtaining within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Demonstrate honesty, integrity and caring aligned with the Mission and Values.

Responsibilities

• Greet patients and check them in for visits.
• Ensure admitting process is efficient and compliant with policies.
• Answer phone calls and direct them to appropriate staff.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductibles.
• Copy/scan patient documents into the correct location in the electronic medical record.

Skills

Interpersonal skills

Phone etiquette

Communication

Education

High school diploma or equivalent

Job description

The Clinic Receptionist role at MercyOne Health System greets patients and visitors at the front desk, manages patient flow, and handles appointment scheduling and insurance verification. You will enter demographics and insurance data into the EHR and collect time-of-service payments as needed, while upholding a professional, compassionate demeanor.

Strong interpersonal skills, effective communication, and confidentiality are essential.