Clinic Receptionist & Patient Concierge

Trinity Health Mid-Atlantic; Iowa (LA); On-site; USD 21,000 - 25,000; Part time

Job summary

MercyOne Health System is seeking a part-time Clinic Receptionist to greet patients and visitors, manage the front desk, and coordinate patient flow. The role requires professionalism, excellent interpersonal skills, and the ability to multi-task in a fast-paced clinic environment.

Responsibilities include scheduling appointments, validating insurance, entering patient demographics in the EHR, handling phone calls, collecting copays, and supporting a courteous, confidential patient experience

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Ability to read, write and understand English and communicate effectively.
• Maintain confidentiality of patient information.

Responsibilities

• Greet patients and visitors at the clinic.
• Manage front desk duties including patient flow and appointment scheduling.
• Validate insurance eligibility.
• Enter demographics and insurance information in the EHR.
• Collect copays and past due balances at the time of appointment.
• Answer phone calls and direct them appropriately.
• Copy/scan patient materials into the EMR.

Skills

Front desk operations

Patient communication

Phone handling

Basic math

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

MercyOne Health System is seeking a part-time Clinic Receptionist to greet patients and visitors, manage the front desk, and coordinate patient flow. The role requires professionalism, excellent interpersonal skills, and the ability to multi-task in a fast-paced clinic environment.

Responsibilities include scheduling appointments, validating insurance, entering patient demographics in the EHR, handling phone calls, collecting copays, and supporting a courteous, confidential patient experience