Clinic Front Desk & Patient Concierge

Trinity Health; Iowa; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and manage front desk operations in a day-shift, full-time capacity. Responsibilities include scheduling, checking in patients, collecting copays, and entering demographic and insurance details into the EHR across multiple systems.

The ideal candidate will demonstrate strong interpersonal skills, professionalism, and a commitment to Trinity Health's mission and values, with a focus on patient-centered care and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients, visitors, and colleagues.
• Must maintain confidentiality and demonstrate honesty, integrity, and caring.

Responsibilities

• Greet patients and visitors professionally.
• Manage front desk responsibilities and patient flow; schedule appointments.
• Answer phone calls and direct them appropriately.
• Obtain and verify patient and insurance information; collect copays and deductibles.
• Enter demographics, insurance data, and other information into the EHR and related systems.
• Copy/scan patient-related documents into the EMR.
• Ensure efficient admitting processes in compliance with clinic policies.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Trinity Health is seeking a Clinic Receptionist to greet patients and manage front desk operations in a day-shift, full-time capacity. Responsibilities include scheduling, checking in patients, collecting copays, and entering demographic and insurance details into the EHR across multiple systems.

The ideal candidate will demonstrate strong interpersonal skills, professionalism, and a commitment to Trinity Health's mission and values, with a focus on patient-centered care and confidentiality.