Clinic Front Desk Specialist: Patient Care & Scheduling

Trinity Health; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Trinity Health clinic is seeking a Front Desk Receptionist. The role involves greeting patients, managing the front desk, scheduling appointments, and handling phone inquiries with a professional demeanor.

Responsibilities include verifying insurance, collecting payments at the time of service, and entering patient demographics and insurance data in the EHR system, while upholding confidentiality and Trinity Health values.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Must maintain a high degree of confidentiality with patient information.
• Demonstrates honesty, integrity and caring aligned with Trinity Health values.
• Basic Life Support (BLS) certification or within three months of hire (if applicable).

Responsibilities

• Greet patients and visitors at the front desk.
• Check-in patients and complete steps for admitting per policies.
• Answer phone calls and direct to appropriate departments.
• Schedule appointments according to clinic guidelines.
• Collect copays and deductibles at time of service.
• Enter demographics and insurance information into the EHR system.

Skills

Interpersonal skills

Customer service

English proficiency

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Trinity Health clinic is seeking a Front Desk Receptionist. The role involves greeting patients, managing the front desk, scheduling appointments, and handling phone inquiries with a professional demeanor.

Responsibilities include verifying insurance, collecting payments at the time of service, and entering patient demographics and insurance data in the EHR system, while upholding confidentiality and Trinity Health values.