Clinic Front Desk & Operations Specialist

CH01 CHE Fresenius Medical Care (Schweiz) AG; Evansville (IN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

None

Job summary

Fresenius Kidney Care in the United States seeks a secretary/receptionist to be the face of the clinic, handling front desk duties and patient engagement. You will schedule appointments, register patients, and prepare medical records for travel or referrals, while maintaining patient confidentiality and accurate data in systems.

You will support billing and admissions processes, assist with transportation coordination, and help with month-end reporting.

Qualifications

• Knowledge of office procedures required.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Adapt to supporting software applications.
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Solid organizational and time-management skills.
• Customer service oriented.

Responsibilities

• Answering telephone and routing calls; professionally greet patients and guests; monitor reception areas.
• Maintain filing systems and basic databases; distribute mail; obtain necessary signatures for admissions data.
• Schedule and register patients; prepare medical records for fax or mail; coordinate travel documentation.
• Coordinate transfer placements and confirmations with Clinical Manager; support billing with admissions docs.
• Assist with referrals, scheduling and transportation coordination; ensure Crown Web data entry.
• Assist with month-end reporting; print schedules and pull patient charts daily; arrange package pickup.
• Participate in center/team huddles and training; maintain patient confidentiality at all times.

Skills

Office procedures

MS Office

Professional demeanor

Written and verbal communication

Multitasking

Customer service

Time management

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Fresenius Kidney Care in the United States seeks a secretary/receptionist to be the face of the clinic, handling front desk duties and patient engagement. You will schedule appointments, register patients, and prepare medical records for travel or referrals, while maintaining patient confidentiality and accurate data in systems.

You will support billing and admissions processes, assist with transportation coordination, and help with month-end reporting.