Clinic Administrative Assistant - Front Desk & Patient Care

Fresenius Medical Care; Waianae (HI); On-site; USD 23,000 - 39,000; Full time

Job summary

Fresenius Medical Care is seeking a receptionist/secretary for a clinical environment. You will be the face of the facility, performing front desk duties, engaging patients, scheduling, and coordinating admissions data in accordance with FMCNA policies.

Responsibilities include answering calls, greeting patients, maintaining confidentiality, processing registrations, and supporting administrative tasks such as records management, referrals, and month-end reporting.

Qualifications

• Knowledge of office procedures required.
• Proficient in Microsoft Word, Excel and PowerPoint; ability to adapt to supporting software applications.
• Good verbal communication skills.
• Pleasant telephone manner.
• Professional attitude and appearance.

Responsibilities

• Answering telephone and routing calls to the appropriate person.
• Greet patients and guests professionally.
• Maintain a professional reception and waiting area.
• Distribute incoming mail.
• Obtain signatures to process admissions data per FMCNA policies.
• Ensure patient confidentiality at all times.
• Maintain accurate hospitalization and patient travel records to facilitate scheduling.
• Prepare medical records for travel, transplant, disability and related needs.
• Organize travel for patients by providing requested medical records.
• Coordinate with transient patient paperwork and transfers with Clinical Manager.
• Confirm admissions paperwork is completed and sent to designated departments (billing, etc).
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Enter data in Crown Web related to ESRD 2728/2746 and PART.
• Monthly insurance card scanning.
• Set up and maintain filing systems and basic databases.
• Complete forms and reports for various offices and vendors.
• Prepare purchase orders using appropriate software.
• Assist with accounts receivable/payable as needed.
• Maintain inventory of office supplies.
• Audit records for medical records standards compliance.
• Collect patient demographic information and CQI data.
• Assemble and maintain patient medical records.
• Print patient schedules and pull patient charts daily.
• Arrange for package pickup and delivery.
• Assist with month-end reporting.
• Participate in center/team huddles and staff meetings.
• Attend education and training sessions.

Skills

Office procedures

Microsoft Office

Adaptability

Professional demeanor

Verbal communication

Resourcefulness

Organizational skills

Multitasking

Customer service

Education

High School Diploma or GED

Job description

Fresenius Medical Care is seeking a receptionist/secretary for a clinical environment. You will be the face of the facility, performing front desk duties, engaging patients, scheduling, and coordinating admissions data in accordance with FMCNA policies.

Responsibilities include answering calls, greeting patients, maintaining confidentiality, processing registrations, and supporting administrative tasks such as records management, referrals, and month-end reporting.