Clinic Front Desk Coordinator - Full Benefits & Growth

Trinity Health Corp.; Waterloo (IA); On-site; USD 21,000 - 25,000; Full time

Job summary

Trinity Health in Waterloo, IA is seeking a Clinic Receptionist to greet patients and visitors with professionalism and to manage front desk duties. You will handle patient flow, scheduling, phone calls, insurance validation, and data entry into the Electronic Health Record (EHR).

You will also determine and collect time-of-service payments as part of the appointment process. The role requires a high school diploma and basic healthcare compliance training; BLS certification is preferred.

Qualifications

• High school diploma or equivalent required.
• BLS certification for Healthcare Provider preferred or obtained within 3 months.
• Passing Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Represent Trinity Health with honesty, integrity, and caring.

Responsibilities

• Performs patient check-in and facilitates efficient admitting process per clinic policies.
• Answers and directs phone calls to appropriate staff.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information and collects copays/deductibles.
• Scans and copies patient-related materials into the EHR.

Skills

Interpersonal skills

Customer service

Effective communication

Confidentiality

English language proficiency

Education

High School Diploma or equivalent

BLS certification (Healthcare Provider)

Mandatory Reporter training

Tools

EHR software familiarity

Phone handling systems

Job description

Trinity Health in Waterloo, IA is seeking a Clinic Receptionist to greet patients and visitors with professionalism and to manage front desk duties. You will handle patient flow, scheduling, phone calls, insurance validation, and data entry into the Electronic Health Record (EHR).

You will also determine and collect time-of-service payments as part of the appointment process. The role requires a high school diploma and basic healthcare compliance training; BLS certification is preferred.