Patient Experience Coordinator – Clinic Front Desk

Trinity Health Corp.; Pleasant Valley Township (IA); On-site; USD 28,000 - 38,000; Full time

Job summary

Trinity Health Corp. in Iowa is seeking a Clinic Receptionist to warmly greet patients and visitors, manage front desk duties, schedule appointments, and handle phone calls with professionalism.

You will verify insurance, enter demographics in the EHR, and collect time-of-service payments or past-due balances at visit time. The role requires a high school diploma or equivalent, BLS certification within 3 months, and completion of Mandatory Reporter training.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training within three (3) months of hire.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information and uphold Trinity Health values.

Responsibilities

• Greet and welcome patients and visitors in a professional manner.
• Check-in patients and ensure efficient admitting process in compliance with policies.
• Answer and route phone calls appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and collect copays/deductibles.
• Scan/copy patient documents into the electronic medical record.

Skills

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Job description

Trinity Health Corp. in Iowa is seeking a Clinic Receptionist to warmly greet patients and visitors, manage front desk duties, schedule appointments, and handle phone calls with professionalism.

You will verify insurance, enter demographics in the EHR, and collect time-of-service payments or past-due balances at visit time. The role requires a high school diploma or equivalent, BLS certification within 3 months, and completion of Mandatory Reporter training.