Patient Experience Concierge — Clinic Front Desk

Trinity Health Corp.; Davenport (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

Trinity Health Corp. Davenport clinic is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, schedule appointments, verify insurance, and collect time of service payments.

The role requires professionalism, accuracy, and the ability to handle confidential information in a busy clinical setting. The receptionist will enter patient demographics into the EMR, obtain insurance details, and support the care team with a courteous, patient-centered approach.

Qualifications

• Greet patients and visitors and manage front desk per clinic policies.
• Validate insurance eligibility and collect copays at the time of service.
• Enter demographics and insurance data into the EMR and other systems.

Responsibilities

• Check in patients and ensure the admitting process is efficient and compliant.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information and copays.
• Copy/scan patient materials into the EMR.

Skills

Interpersonal skills

Front desk operations

Phone etiquette

Education

High school diploma or equivalent

Job description

Trinity Health Corp. Davenport clinic is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, schedule appointments, verify insurance, and collect time of service payments.

The role requires professionalism, accuracy, and the ability to handle confidential information in a busy clinical setting. The receptionist will enter patient demographics into the EMR, obtain insurance details, and support the care team with a courteous, patient-centered approach.