Rheumatology Clinic Coordinator

Mass General Brigham; Georgia; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Other perks!

Job summary

Mass General Brigham's Newton-Wellesley Hospital outpatient Rheumatology team seeks an experienced Clinic/Front Desk Assistant to welcome patients, manage check-in/out, schedule appointments, collect copayments, and support billing workflows. The role emphasizes patient relations, accurate documentation, and collaboration with providers and care teams.

Candidates should have a High School Diploma, 2-3 years medical office front desk experience, strong communication, and ideally Epic proficiency;

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of medical office/front desk experience required.
• Epic experience strongly preferred.
• Experience with patient check-in/check-out, appointment scheduling, copayment collection, and high-volume phone coverage preferred.
• Certified Medical Administrative Assistant preferred.
• Strong communication, attention to detail, and commitment to excellent patient service.

Responsibilities

• Welcome patients and support check-in and check-out procedures.
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
• Answer a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments as needed and process patient billing forms.
• Scan documents into the patient medical record and support accurate documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Education

High School Diploma or equivalent

Tools

Epic

Job description

Mass General Brigham's Newton-Wellesley Hospital outpatient Rheumatology team seeks an experienced Clinic/Front Desk Assistant to welcome patients, manage check-in/out, schedule appointments, collect copayments, and support billing workflows. The role emphasizes patient relations, accurate documentation, and collaboration with providers and care teams.

Candidates should have a High School Diploma, 2-3 years medical office front desk experience, strong communication, and ideally Epic proficiency;