Practice Assistant II - Per Diem with Flexible Scheduling

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham Incorporated seeks a Part-time Practice Assistant II for per diem coverage at its Boston site. You will perform essential front- and back-office tasks to support smooth patient visits, including scheduling, check-in/check-out, and basic billing processes.

The role requires strong Office Suite skills, effective communication, and the ability to manage multiple tasks with accuracy. EPIC training is provided, and duties vary by department with occasional non-routine calls.

Qualifications

• Proficiency with all Office Suite; understanding of office procedures.
• Ability to manage non-routine calls and solve routine issues.
• Clear written communication for emails, memos, and letters.
• Strong time management to handle multiple tasks and priorities.
• Familiarity with EPIC or similar scheduling systems is a plus.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients in person and by phone.
• Answer phones, schedule appointments and handle routine inquiries.
• Process patient billing forms and scan to the medical record/EPIC.

Skills

Office Suite

Time management

Written communication

Phone etiquette

Customer service

Education

High School Diploma or Equivalent

Tools

EPIC Scheduling

Job description

Mass General Brigham Incorporated seeks a Part-time Practice Assistant II for per diem coverage at its Boston site. You will perform essential front- and back-office tasks to support smooth patient visits, including scheduling, check-in/check-out, and basic billing processes.

The role requires strong Office Suite skills, effective communication, and the ability to manage multiple tasks with accuracy. EPIC training is provided, and duties vary by department with occasional non-routine calls.