Front Office & Scheduling Specialist – Primary Care

Mass General Brigham; Salem (MA); On-site; USD 50,828,000 - 71,459,000; Full time

Job summary

Mass General Brigham in Salem, MA seeks a full-time Clinic/Practice Assistant to support our primary care team onsite Monday through Friday, 8:30 a.m. to 5:00 p.m. You will handle scheduling, greeting patients, check-in/out, and basic clerical tasks to ensure a smooth clinical workflow.

Ideal candidates have 2–3 years of office experience, High School Diploma, and CMAA preferred. Epic experience and scheduling-system proficiency are desirable; we offer comprehensive benefits and a supportive

Qualifications

• Customer service experience in a medical or clinical setting.
• Ability to multi-task and prioritise in a busy outpatient environment.
• Strong communication and interpersonal skills.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients, check-in and check-out.
• Answer telephones, schedule routine inquiries and appointments.
• Process patient billing forms and scan documents to medical records.
• Handle messages related to authorizations, prescriptions, and test results.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic experience

Scheduling systems

Job description

Mass General Brigham in Salem, MA seeks a full-time Clinic/Practice Assistant to support our primary care team onsite Monday through Friday, 8:30 a.m. to 5:00 p.m. You will handle scheduling, greeting patients, check-in/out, and basic clerical tasks to ensure a smooth clinical workflow.

Ideal candidates have 2–3 years of office experience, High School Diploma, and CMAA preferred. Epic experience and scheduling-system proficiency are desirable; we offer comprehensive benefits and a supportive