Climbing Lead - Elevate Customer Experience & Training

House of Sport; Dell Rapids (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Climbing Lead to oversee the rock wall experience and climb department, driving customer engagement and staff training. You will supervise daily operations, ensure safety compliance, and deliver consultative service to climbers of all ages.

The role emphasizes teaching climbing techniques, coordinating lessons, and maintaining brand standards while supporting store management and other duties as needed.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience or customer-focused experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with labor laws.

Responsibilities

• Oversee the rock wall experience and climb department operations.
• Drive customer engagement and staff training in climbing.
• Supervise daily operations and maintain safety standards.
• Provide consultative product knowledge to climbers of all ages.
• Instruct climbing techniques and teach lessons as needed.
• Assist in scheduling, merchandising, and adherence to company procedures.

Skills

Climbing expertise

Customer service

Team leadership

Training

Job description

DICK'S Sporting Goods is seeking a Climbing Lead to oversee the rock wall experience and climb department, driving customer engagement and staff training. You will supervise daily operations, ensure safety compliance, and deliver consultative service to climbers of all ages.

The role emphasizes teaching climbing techniques, coordinating lessons, and maintaining brand standards while supporting store management and other duties as needed.