Client Support & Training Specialist

adpinternalcareers; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Volunteer time off (paid)

Job summary

ADP is seeking a Client Support Consultant to serve as the frontline for resolving client issues and questions, training clients on ADP technology, and supporting a payroll solution for small businesses. The role demands strong communication, reliability, and the ability to work in a metrics-driven call center environment.

You’ll work with clients primarily with 1-49 employees, handling varied inquiries and delivering a seamless client experience.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• Military experience is recognized and valued.

Responsibilities

• Client Support: help clients manage their business using our solutions, troubleshooting payroll issues.
• Learn: continually upgrade knowledge on payroll, compliance, procedures, products, and desktop support tools.
• Organize: adhere to a daily schedule and handle a high volume of inbound calls, with peak-season variability.

Job description

ADP is seeking a Client Support Consultant to serve as the frontline for resolving client issues and questions, training clients on ADP technology, and supporting a payroll solution for small businesses. The role demands strong communication, reliability, and the ability to work in a metrics-driven call center environment.

You’ll work with clients primarily with 1-49 employees, handling varied inquiries and delivering a seamless client experience.