Client Support Consultant - Payroll & HRIS Helpdesk

apply; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is seeking a Client Support Consultant to serve as the frontline for resolving client challenges, including payroll-related issues, questions, and user training on ADP technology. You will uphold ADP’s service reputation and client satisfaction.

The role focuses on supporting clients with 1-49 employees, requires a metrics-driven approach in a call center environment, and offers training to help you succeed while fostering a collaborative culture.

Qualifications

• 1+ year experience in a customer service environment or HRIS with systems experience.
• Ability to work overtime during peak seasons.
• Military experience appreciated and valued.

Responsibilities

• Provide frontline client support, solving payroll-related issues and answering questions.
• Train clients on ADP technology and guide users to effective usage.
• Maintain professional communication and build rapport to ensure client satisfaction.

Skills

Customer service

HRIS

Payroll knowledge

Job description

ADP is seeking a Client Support Consultant to serve as the frontline for resolving client challenges, including payroll-related issues, questions, and user training on ADP technology. You will uphold ADP’s service reputation and client satisfaction.

The role focuses on supporting clients with 1-49 employees, requires a metrics-driven approach in a call center environment, and offers training to help you succeed while fostering a collaborative culture.