Client Support Consultant — Hybrid, Growth & Training

adpinternalcareers; Schaumburg (IL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

ADP is hiring Associate Client Support Consultants in a hybrid role, combining office and home days. You will serve as the front-line for solving client challenges, including payroll issues and user training on ADP technology.

The position emphasizes client satisfaction and professional communication with small to mid-sized businesses. Key tasks include helping clients manage payroll solutions, learning compliance and procedures, and organizing a high-volume workflow in a metrics-driven,

Qualifications

• At least one year of experience in a customer service or call/service center environment.
• Overtime hours may be required during peak seasons.
• College degree is helpful but not mandatory; military experience is recognized as valuable.

Responsibilities

• Assist clients by solving payroll-related issues and providing guidance.
• Learn payroll compliance, procedures, and product knowledge to support clients.
• Maintain a daily schedule to handle a high volume of inbound calls.

Skills

Customer service experience

Communication skills

Problem solving

Education

College degree encouraged but not required

Job description

ADP is hiring Associate Client Support Consultants in a hybrid role, combining office and home days. You will serve as the front-line for solving client challenges, including payroll issues and user training on ADP technology.

The position emphasizes client satisfaction and professional communication with small to mid-sized businesses. Key tasks include helping clients manage payroll solutions, learning compliance and procedures, and organizing a high-volume workflow in a metrics-driven,