Client Success & Solutions Advisor

adpinternalcareers; Illinois; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Volunteer time off for volunteering

Job summary

ADP is hiring a Client Support Specialist to serve as front-line for solving client challenges, including issue resolution, answering questions, training users on ADP technology, and more.

You will work in a metrics-driven call center environment, building rapport with clients and upholding ADP's Integrity is Everything. The role focuses on helping clients with 50-999 employees while delivering consistent, high-quality service.

Qualifications

• 3–5 years of experience in client service or similar environment.
• Ability to work overtime during peak seasons.
• Experience in resolving client issues and providing guidance.

Responsibilities

• Serve as front-line for resolving client challenges and questions.
• Train clients on ADP technology and products.
• Build rapport and maintain professional client communications.
• Organize daily workflow in a metrics-driven call center.

Skills

Customer service

Overtime availability

Education

College degree not required

Job description

ADP is hiring a Client Support Specialist to serve as front-line for solving client challenges, including issue resolution, answering questions, training users on ADP technology, and more.

You will work in a metrics-driven call center environment, building rapport with clients and upholding ADP's Integrity is Everything. The role focuses on helping clients with 50-999 employees while delivering consistent, high-quality service.