Client Success Advisor: Front‑Line Support Expert

ADP; Schaumburg (IL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

Matched retirement savings

Volunteer time off

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line contact for resolving client issues, answering questions, and training users on ADP technology. You will support clients with 50–999 employees in a metrics-driven call center, maintaining professionalism and trust with every interaction.

You will operate in a structured day, handle high volumes of calls, and contribute to client satisfaction scores.

Qualifications

• 3 - 5 years of experience in client service/customer service environment or systems integration environment.
• Ability to work overtime during peak seasons.

Responsibilities

• Be a Trusted Advisor and Problem Solver, working independently or as a team to solve client issues and provide solutions.
• Build relationships with clients via phone, email or chat, aiming to exceed expectations with integrity.
• Educate clients on ADP products and services and translate input into best-practice recommendations.
• Organize a daily schedule and manage a high volume of inbound calls, with potential peak-season increases.

Skills

Client service experience

Overtime availability

Education

College degree not required

Job description

ADP is seeking a Client Support Specialist to serve as the front-line contact for resolving client issues, answering questions, and training users on ADP technology. You will support clients with 50–999 employees in a metrics-driven call center, maintaining professionalism and trust with every interaction.

You will operate in a structured day, handle high volumes of calls, and contribute to client satisfaction scores.