Client Success Advisor

Socket.dev; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ADP is seeking a Client Support Specialist to serve as the frontline for resolving client issues, training users, and ensuring high satisfaction. You will engage with clients who have 50–999 employees, managing a broad set of questions with clear, professional communication.

The role requires strong service orientation in a metrics-driven call center and the ability to adapt to varying inquiries. A structured day and ongoing training support your success.

Qualifications

• 3–5 years of experience in client service or a service environment.
• Ability to work overtime during peak seasons.
• College degree not required; military experience considered.

Responsibilities

• Be a trusted advisor and problem solver for clients.
• Build relationships with clients via phone, email, and chat.
• Educate clients on ADP products and provide recommendations.
• Organize daily schedule to handle high call volumes.
• Contribute to client satisfaction and ADP service excellence.

Skills

Client service experience

Communication

Problem solving

Time management

Education

College degree not required

Job description

ADP is seeking a Client Support Specialist to serve as the frontline for resolving client issues, training users, and ensuring high satisfaction. You will engage with clients who have 50–999 employees, managing a broad set of questions with clear, professional communication.

The role requires strong service orientation in a metrics-driven call center and the ability to adapt to varying inquiries. A structured day and ongoing training support your success.