Client Success Advisor: Frontline Support & Growth

Socket.dev; Augusta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Be yourself

Belong in BRGs

Grow your career

Continuous learning

Be healthy

Mental health support

Volunteer time off

Community impact

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.

You will work in a metrics-driven, high-volume call center environment, helping clients with 50–999 employees. The role emphasizes professionalism, trust, and a commitment to client satisfaction, with strong training opportunities and growth potential.

Qualifications

• 3–5 years of experience in client service or related environment.
• A college degree is great but not required.

Responsibilities

• Be a trusted advisor and problem solver, helping clients with time-sensitive issues.
• Build relationships with clients via phone, email, and chat.
• Educate clients on ADP products and recommend best practices.
• Organize daily schedule to handle a high volume of inbound calls.

Job description

ADP is seeking a Client Support Specialist to serve as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology.

You will work in a metrics-driven, high-volume call center environment, helping clients with 50–999 employees. The role emphasizes professionalism, trust, and a commitment to client satisfaction, with strong training opportunities and growth potential.